Karen Tan

DHL Express has appointed Karen Tan as chief information officer for the Asia-Pacific region. Based in Singapore, she takes over from Jimmy Yeoh, who will retire at the end of 2025 after 33 years with the organization.

Tan most recently served as chief information officer of DHL Express Singapore, where she led the development of a nationwide digitalization framework, strengthened data protection and information security practices, and significantly improved employee engagement and leadership scores within the IT team, the company says.

She also served as the company's data protection officer ( DPO ) champion, collaborating with global DPO and legal teams to ensure that policies and processes were in place to handle personal data effectively.

Additionally, she served as the DEIB ( diversity, equity, inclusion  and belonging ) champion, spearheading initiatives such as International Women's Day, International Men's Day, and Generations Day, with the aim of fostering a more inclusive and empowered workplace. In her new role, Tan will oversee the region's IT infrastructure, digital acceleration roadmap, and cybersecurity strategy, supporting a network that spans over 40 countries and territories.

Her leadership will be crucial in facilitating cross-functional collaboration and communication across multiple teams, the company says.  

Tan began her career at DHL Express in 1990 as a customer service trainer and has since held a wide range of roles across the DHL Group, including IT, commercial, and operations.

From 2014, she served as vice president of operations programmes for Asia-Pacific and subsequently took on the CIO role at DHL Express Singapore in 2021.